You are in the right place.
Help here is free. What you tell us stays private. You can contact us in the way that feels easiest for you.
What happens when you contact us
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You reach us
Use the form below, call, or use the hotline. Say as much or as little as you want.
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We call you back
Usually within two working days. We listen. We ask a few simple questions.
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We make a plan with you
You meet a lawyer and a counsellor. They work together. You decide the pace.
What it costs
Nothing.
Legal help, therapy, home visits, and the hotline are all free. We will never ask you for money.
Who can use it
- Anyone going through divorce or family breakdown
- Anyone who has experienced violence or abuse
- Anyone trying to protect a child
- People in prison, and their families
- Sex workers who have faced violence or abuse
- People living with trauma or a long-term mental illness
Not sure? Contact us anyway.
Our promise to you
What you tell us stays with us. We do not share your name or your story with anyone without your permission.
The only exception is if the law requires us to act to keep a child or a life safe. If that ever happens, we will tell you.
You can stop at any time. You can ask us to delete your details.
Four ways to reach us
3. Hotline, if you are outside Addis Ababa
For people in other parts of Ethiopia. Answered during office hours.
+251 90 000 00004. Ask for a home visit
If you cannot travel, we can come to you. Tick the box in the form, or tell us when you call.
Request a home visitWe are not an emergency service. If you are in danger right now, contact the police first. When you are safe, contact us.
Tell us how to reach you
Only your phone number is needed. Everything else is optional.